FAQ

❓ Frequently Asked Questions (FAQs)

H&M Customize Jewellery Store

1. Do you offer customized jewelry?

Yes! All our products are made-to-order and fully customizable. You can add names, initials, dates, or meaningful words to your jewelry.

2. How can I place an order?

You can place your order through our website or social media pages. Simply select your item, provide customization details, and choose your preferred payment and delivery method.

3. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)

  • Bank Transfer

  • Easypaisa / JazzCash

For custom items, a 50% advance payment may be required.

4. How long will it take to receive my order?

  • Processing time: 2–4 business days

  • Delivery time: 3–7 business days (within Pakistan)
    Total time may vary depending on order volume and location.

5. Can I return or exchange an item?

We do not accept returns or exchanges for customized products unless the item is damaged or incorrect. You must report issues within 24 hours of receiving the item with photo or video proof.

6. How do I care for my jewelry?

  • Keep it dry and away from perfumes, lotions, and water

  • Store in a clean, dry place

  • Avoid rough handling to maintain shine and shape

7. Do you ship internationally?

Currently, we only ship within Pakistan.

8. Will I receive a tracking number?

Yes. Once your order is shipped, you will receive a tracking number via WhatsApp or SMS to follow your package.